How Do I Setup Order Notifications?

You can receive orders via email, fax, Web, tablet, App, text message and/or direct to printer via our Order Monitor software. We also offer a Webhooks method, if you have the ability to create that on your end. (You can pick multiple methods)

  1. Login to your account.
  2. Click Restaurant Manager in the top black bar.
  3. Under Restaurant Settings, click Restaurant Locations.
  4. Click on the blue bar labeled Edit/View Additional Details for this Location for the location you wish to set up order notifications for.
  5. Click the Orders & Notifications tab.

Phone

We offer both voice and SMS notifications. These phone numbers are also used if we are unable to send you an order through fax or direct to printer from the Order Monitor. (eg your fax machine is busy or printer is not connected)

Voice Notifications (Automated)

1. Enter your phone number in the box provided. 

2. Scroll further down the page and check the box next to "I want to be notified with an automated phone call:"

3. This will open an area to set up your Phone notification preferences. Here you can decide the specifics of how you receive your automated call and what the message says.

4. When you are finished, click the blue Save Main Notification Details button.

SMS Notifications 

1. Enter your Mobile number in the box provided. 

2. Scroll further down the page and check the box next to "I want to be notified with an SMS text message..." and then click the blue Save Main Notification Details button.

Note: If you want to add additional phone numbers for SMS notifications, scroll down to Additional Notification Recipients. Here you can enter the phone number, name, and order types you would like the additional number to be notified about.

Be sure to click Save Additional Recipients when you are done!

Email

Email is often unreliable. Problems can be caused by spam filters, busy or unavailable remote mail servers, and other things that are out of our control. We strongly recommend that you do not rely solely on email to receive orders and use one of our alternate notification methods in addition to receiving orders by email.

1. Click the box next to "I want to receive an email with the order ticket attached:" and enter the email you want to use in the box provided.

2. Scroll down to the bottom and click the blue Save Main Notifications Details button.

Note: If you want to add additional email addresses, scroll down to Additional Notification Recipients. Here you can enter the email, name, and order types you would like the additional recipient to be notified about.

Be sure to click Save Additional Recipients when you are done!

Fax

1. Check the box next to "I want to receive a fax of the order ticket:" and enter your Fax Number in the box provided.

2. Scroll down to the bottom and click the blue Save Main Notification Details button.

The Order Monitor Software (Direct to Printer Option)

The Order Monitor is a software application that you install on a computer somewhere on your local computer or network. It runs on a Windows PC/Laptop and it "checks in" with our servers periodically to receive new orders. 

You must have a stable Internet connection available, and a printer. Most inkjet, laser, or thermal printers work.

1. Check the box next to " I want to have the order auto-print using the order monitor software:"  

2. Scroll down to the bottom and click the Save Main Notification Details button.

3. Click the blue See the Printer Software Instructions and Download text.

4. Click on the DOWNLOAD ORDER MONITOR SOFTWARE link in the bright yellow box. Note: If you have an older computer you may want to go with the previous version in the light yellow box. 

5. Install the "om_4_latest" file. 

6. The Order Monitor Setup Wizard will guide you though the installation process.

7. Launch and login to the Order Monitor. 

8. Check the box next to your desired location and click  Save Changes.

9. Under Edit, click on Preferences.

10. Here you can select your desired printer from the drop down. You can also alter other setup options

If you plan to print to a Thermal/Receipt Printer, be sure to click on the "Format" drop down and select the "Thermal Order Ticket option. Be sure to click Save when you are done!

Dedicated Order Interface for Tablets via our Manager App (IOS or Google Play) or your Tablet Web Browser

Our dedicated Orders interface is a tablet-optimized way to view your orders, auto-updated as new orders come in. This interface is great for the kitchen as it allows you to mark orders as Complete and easily track what still needs to be done.

  1. Login to your account.
  2. Click Restaurant Manager in the top black bar.
  3. Under Restaurant Settings, click Restaurant Locations.
  4. Click on the blue bar labeled Edit/View Additional Details for this Location for the location you wish to set up order notifications for.
  5. Click the Orders & Notifications tab. 
  6. Scroll down and check the box next to "I want to use a phone/tablet app (or web page) …" and click the Save Main Notification Details button. 

2. Click setup an account user link to make sure you have an Account User with the correct permissions.

3a. Return to your Online Ordering Console, scroll down to "Basic Account Details and Settings" section, and select "Manage Account Users."

If you HAVE an Additional User set up, click the pen and paper icon to see that you have an account that has the "Access the tablet Orders App" box checked. Make sure to click "Save This Information" when done.

3b. If you DO NOT HAVE an Additional User set up, click Add a New Employee Account, and fill in the boxes provided. Making sure the "Access the tablet Orders app" box is selected.

4. You can now choose to download the Orders IOS app, Android app (through Google Play only), or use the web interface with your tablet Internet browser. Sign in using your Account ID String and the Username and Password of the Additional user (from #3a & 3b above) with the tablet orders app permission enabled.

Webhooks

Webhooks allow you to build or set up integrations which are notified when your account receives an order. When an order is received, we'll send a HTTP POST payload to the webhook's configured URL.

**LINK/BUTTON TO "MORE WEBHOOKS INFO"**

  1. Login to your account.
  2. Click Restaurant Manager in the top black bar.
  3. Under Restaurant Settings, click Restaurant Locations.
  4. Click on the blue bar labeled Edit/View Additional Details for this Location for the location you wish to set up order notifications for.
  5. Click the Orders & Notifications tab. 
  6. Scroll down and click the box next to "I want webhooks with the order details:" and enter your Webhook URL in the box provided then click the Save Main Notification Details button.