Receiving Orders with Square POS

We integrate with the Square "Orders API" which includes integration with Square CC Processing for online payments and the ability for our system to push Square processed orders directly to your POS.

Note: the API we use does not offer item/inventory tracking or Loyalty rewards tracking.

If you want our system to push the orders to your Square POS, then you do have to set all orders to be paid online with your Square CC processing. This is a requirement of the Square API.

Note: If you want to accept other payments, then you would need another way to receive any of those orders, which we don't recommend unless you just want to offer that to your customers.

You will need to update your settings with both us and Square, see the 2 Step Process below:

STEP 1: Updating your Account Settings

1. In the Restaurant Manager menu, click on the Restaurant Locations category. Click on Edit/View Additional Details for This Location, and click on the Settings & Payment tab. Scroll down to Payments Settings section where you will need to uncheck Pay at Pickup/Delivery, Pay by House Account and any custom payment types listed under the Add a Custom Payment Type button.

You need to activate your account to Push the orders to your Square POS by going to the Payment Processor link in your Restaurant Manager. Then, see the image below that shows you a specific checkbox to select, so you can enable your account:

3. For the orders that we push to your Square POS, you do have to make sure to set up the POS to receive the orders and you can even set them to auto-print if you have a receipt printer connected to your Square POS.

Please see the section below about updating your Square POS Settings!

STEP 2: Updating your Square Settings

All these settings must be enabled on at least one POS for each location.

Receipt Printout Info

Pickup Orders: will print normally and the Order Due Date & time will be at the top of the receipt.

Delivery Orders: Square will consider these a “Shipment” order, so the “Ship To” address is the Delivery address of the customer. The Order Due Date & time will print at the bottom of the receipt.

Note: We were not allowed any other options for how this printed.

The online orders we push to Square will always be considered "Orders" or "Order Tickets" or "Remote Orders" or "Pickup Orders" by the Square system

You will need to enable specific settings, as described below, on your Square POS:

The link below is the Square article on how to setup the POS to accept these types of Orders and to auto Print them.

Print Order Tickets

For Order Notifications via the POS:

Go to Settings > Orders > Notifications > Allow Notifications (Turn On) > Frequency: Immediately 

Managing Square POS Orders

In your POS Navigate to Settings > Tap Printers

Tap the name of the Printer you want the Orders printed to (or setup a printer).

Under Print From this Device:

Enable (Toggle ON) - Order Tickets (You may also want Order Ticket Stubs)

Per Square: Order ticket stubs do not have order ticket info on them, they are used to give a customer a ticket number to match with their order.

Under Order Tickets:

Choose Enter Custom Number or Name OR Auto-Assign Ticket Numbers

(We suggest that you use Auto-assign for better results)

Under Include On Ticket:

*Be sure to include “uncategorized” items so the online orders will print.

We are happy answer any Square questions you might have, but if it is a POS specific question, you will most likely need to speak with Square Support.


Troubleshooting Information - Reprint Order Tickets


If you have a problem with your Order Tickets or need to Reprint, please try this through your Square POS directly. (Our online ordering system is not able to send you a reprint directly to your POS)


Per Square at this link: https://squareup.com/help/us/en/article/5194-print-order-tickets

Reprint Order Tickets

You can reprint an order ticket from the Transactions tab or Open Ticket list.

To reprint your transactions from the Square POS app:

  1. Tap Transactions.
  2. Locate the order you’d like to reprint > tap Reprint Ticket.

Note: For closed tickets, the option to reprint will only appear if the order is completed in the last 1 hour.

To reprint from your open tickets:

  1. On the Checkout screen, tap Tickets.
  2. Select ticket to reprint > tap Reprint Ticket.